The new features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform.
ServiceNow has announced latest upgrades to its flagship Now Platform, including language assistant in Arabic, and Now Assist for ITOM AIOps.
Fares Asadi, Director – Solution Consulting MEA, ServiceNow, said, “Experience is at the core of the Now Platform, and this means not only providing modules and a feature set that enable organisations to deliver exceptional customer and employee experiences, but also ensuring that users have the ability to navigate the platform in their native language.”
“As the platform of choice for several regional government entities, banks, energy companies and other private sector organisations, we are delighted to be able to further our commitment to them by offering the power of the ServiceNow platform in their native Arabic language,” Fares added.
ServiceNow also furthered its generative AI (GenAI) leadership with new capabilities. The new features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform.
Now Assist for ITOM AIOps supercharges ServiceNow’s market-leading ITOM AIOps solution, applying generative AI to speed up issue resolution by analyzing alerts and providing critical context for operators. Now Assist for ITOM AIOps uses generative AI to translate complex, jargon-heavy machine-generated alerts into simple natural language so operations teams can better understand, prevent, and solve issues faster.
