Skill Gaps and Unethical Usage of Generative AI Tools Can Risk Sensitive Data

Skill Gaps and Unethical Usage of Generative AI Tools Can Risk Sensitive Data

A survey by Veritas Technologies revealed that 85% of UAE employees want guidelines, policies or training from their employers on using generative AI. 

With the rapid adoption of generative AI tools globally, using them ethically is still a concern for organisations. It’s increasing the risk of unintentional sensitive data exposure due to the usage of publically accessible generative AI tools. Credit goes to the skill gaps which exist within the employees in leveraging the capabilities of GenAI-powered tools effectively. 

A survey by  Veritas Technologies revealed that 85% of UAE employees want guidelines, policies or training from their employers on using generative AI. Here are a few key takeaways from the survey. 

What are the roadblocks to the sustainable usage of generative AI tools?

Although 92% of the UAE employees utilise public Gen-AI-powered tools to enhance productivity at work, using them aptly is yet to be achieved. Some still need to be made aware of the full potential of these tools. Whereas, others who implement these tools might risk their company’s sensitive data, leading to unprecedented cyber thefts. 

Emphasising the concern on the ethical usage of generative AI tools, Johnny Karam, MD & VP of International Emerging region at Veritas Technologies, said, “As Generative AI becomes pivotal for competitive advantage, offering career growth and productivity boosts, it also brings risks when used inappropriately. Correctly guided and trained employees deliver growth and innovation for sustainable success. Ignoring the risks of public AI tools will impede rather than enhance organisational outcomes.”

How to bridge the skill gap that creates a divide between employees and increases cyber vulnerabilities? 

The same survey unveiled that 68% of the UAE office workers think that they lack achieving a higher level of productivity for not using generative AI tools. Additionally, 48% of the workforce demanded more training sessions on the sustainable usage of these OpenAI tools. 

Adding to the importance of introducing workshops on the usage of GenAI capabilities, Karam further said, “The UAE continues to be adept at leading the charge of new technology adoption, regionally and globally. However, the journey of publicly accessible generative AI doesn’t end with adoption. The emerging divide among employees and the concern over safeguarding sensitive information spotlight the urgent need for comprehensive training and clear regulatory guidelines, for the sake of their skills development, and the safety of the large data they work with.”

“The hesitancy and concerns expressed by employees around public generative AI usage underscore organisations’ need to prioritise training and guidance initiatives. This is crucial not only for ensuring a seamless integration of emerging technologies but also for the pressing need to bridge skills and knowledge gaps. Only then will organisations reap the rewards of deploying generative AI technologies and equip their employees with all necessary tools to ensure organisational and operational resilience in the evolving landscape of technological opportunities,” Karam concluded. 

Also Read: How To Mitigate Deepfake Vulnerabilities?

How are global organisations encouraging responsible AI usage? 

As the concerns about the ethical dimensions of AI rapidly increase, some global organisations have already developed solutions to make it possible. For instance, Infosys Topaz recently launched its responsible AI suite to help enterprises balance innovation with ethical considerations.

On the launch, Phil Fersht, CEO and Chief Analyst, HFS Research, said, “With the challenges of Responsible AI currently forcing many enterprises to slow their progress towards achieving scaled value with AI, smart offerings such as Infosys Topaz’s Responsible AI suite can clear the path to help them accelerate their critical AI initiatives.”

Previously, SAP also debuted its Global AI Ethics Policy Handbook to implement AI tools effectively. 

Summing it up, the advancements in GenAI-powered technologies will continue to boom, making it essential for organisations to learn its full potential. Guiding the global workforce to use it ethically will not only reduce the skill gaps but also prepare them to fight against innovative Gen-AI-powered malicious thefts.