1606 Corp. is excited to announce the upcoming launch of ChatCBD, the Company’s revolutionary AI chatbot designed to transform customer experiences. This conversational e-commerce tool will initially be installed with Cool Blue Distribution. Under this agreement, 1606 will install its proprietary AI merchandising ChatBot on Coll Blue’s website. ChatCBD has been specifically designed to answer customer questions about CBD and make product recommendations from retail brands currently offered by Cool Blue Distribution, a top CBD distributor in the U.S.
This merchandising AI provides 1606 with new revenue channels from licensing, product sales, payment processing, etc. Conversational e-commerce technology personified by 1606’s new merchandising Chatbot opens the door for the Company to enter bigger markets such as nutraceuticals, cosmetics, and supplements, to name a few.
One of the largest problems in online sales of CBD products, as expressed by real CBD users, is that consumers are inundated with hundreds of product choices at a time, resulting in a lack of understanding due to the unregulated status of the CBD industry. This often results in cart abandonment, lost sales, and a lack of trust in the industry. CBD customers are comfortable discussing their CBD uses, dosages, and product types with a knowledgeable CBD expert, typically found in a dedicated CBD retail location (CBD Shops). ChatCBD doubles as an in-store resource for CBD retailers, allowing employees to advise and educate at a scale previously unavailable to the industry. When it comes to CBD, online sales remain the dominant distribution channel, accounting for 66% of overall sales according to American Marijuana.Org, and 1606, in partnership with Cool Blue, will aim to blend the best brick-and-mortar CBD customer service and online product selection with the use of the new AI ChatBot, ChatCBD.
Key Features of ChatCBD:
- Natural Language Processing (NLP): ChatCBD leverages state-of-the-art NLP technology, enabling her to understand and respond to customer queries with human-like precision and comprehension.
- 24/7 Availability: ChatCBD is always available to assist customers, ensuring round-the-clock support and resolving issues promptly, even outside regular business hours.
- Seamless Integration: ChatCBD seamlessly integrates with existing customer support systems, allowing businesses to enhance their services without disrupting their current workflows.
- Personalised Engagement: ChatCBD can personalise interactions by analysing customer data, preferences, and behaviour patterns, delivering tailored solutions and recommendations.
- Multi-Platform Compatibility: ChatCBD can be deployed across various digital platforms, including websites, social media, and messaging apps, providing a consistent and accessible customer experience.
- Scalability: ChatCBD capabilities can scale with your business, adapting to increased customer demands without compromising performance.
- Data Analytics: ChatCBD collects and analyses customer interaction data to provide valuable insights, enabling businesses to make informed decisions and optimise their services.
The CEO of 1606 Corp., Greg Lambrecht, expressed enthusiasm about the launch, stating, “ChatCBD marks a significant milestone in our commitment to empowering businesses with AI technology. ChatCBD’s advanced AI capabilities will revolutionise how companies engage with their customers, fostering loyalty and trust in an increasingly competitive marketplace.”
Early adopters of ChatCBD will experience substantial improvements in customer satisfaction, reduced response times, and increased efficiency in their customer service operations. As CBD businesses continue to adapt to evolving consumer expectations, ChatCBD stands as a powerful tool for delivering exceptional customer experiences.
