AI for CX: e-bot7 Closes Deal With Peugeot Motocycles


e-bot7, a provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient.

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The bot, which is available on all pages of the French website, is thus accessible to all B2C areas (customers and prospects). The bot is fully automated and is able to communicate with customers in French. Thanks to an extensive knowledge base, the bot answers open questions or searches for the right product or the nearest dealer for the user. The questions are checked against the knowledge base in fractions of a second. Thanks to the hybrid Agent + AI model, if the bot does not know the answer, a human customer service agent can take over and continue the conversation initiated by the user to provide a customised and specific answer. 

If the agent is not available, the user will be offered to contact customer service by other means (phone, email, form). Automating customer service will save Peugeot Motocycles and its customers and prospects time and money in the future. At the same time, Peugeot Motocycles is positioning itself as one of the first brands in the industry to have implemented this technological solution. The next step in this collaboration will be implementing the same chatbot in Spanish for their Spanish homepage.

Peugeot Motocycles is a historic player in the two- and three-wheeled motorbike industry. Based in Mandeure in the Doubs region of France since 1898, the company is now present in almost 70 countries around the world and is distributed in more than 3,000 points of sale. Peugeot Motocycles is wholly owned by the Mahindra Group. Visionary and naturally elegant, the Peugeot Motocycles brand, in addition to its recognised French know-how, represents a true urban lifestyle thanks to its premium models, transformed and reinvented to make the most of everything the city has to offer.