Cisco Launches Latest Business Metrics for Cloud Observability on AWS

Cisco Launches Latest Business Metrics for Cloud Observability on AWS

Cisco integrates its latest business metrics for Cisco Cloud Observability on AWS, enabling customers to protect revenue, improve Digital Experiences and, manage Brand Reputation.

Cisco has announced business metrics in Cisco Cloud Observability to enhance the business context for modern applications running on Amazon Web Services (AWS). This latest release also supports integration with AWS services and application performance monitoring (APM) correlation and provides end-to-end visibility into the performance of cloud-native applications.   

Cisco’s latest innovations in full-stack observability deliver teams with the enhanced business context they need to manage modern applications and protect revenue, customer experiences and brand reputation, bridging the gap between business goals and IT. 

“With Cisco Full-Stack Observability, we’ve gone from reactive to proactive. Cisco Cloud Observability will allow us to visualise and correlate metrics, events, logging, and tracing (MELT) data so we can identify, triage, and troubleshoot problems at an even greater velocity,” said Alice McElroy, Director, IT Operational Excellence, Royal Caribbean.  

The latest capability will empower users with the following:  

  • Support for multiple business metrics within a business transaction.   
  • Easy identification of business transactions configured with business metrics for troubleshooting.  
  • User-friendly configuration interface that enables users to preview business transaction attributes for accuracy and set up mission-critical metric alerts.   
  • Advanced KPI visualisation, including baseline performance and a historical analysis trend line, to easily identify when business performance is abnormal.    
  • Data segmentation by selected attribute values for quick visibility of the affected customer segments. 

“By elevating business metrics to first-class status, similar to other performance-related metrics, we enable organisations to mature their observability practice by empowering technical teams to prioritise technical issues that are aligned with business outcomes,” said Ronak Desai, Senior Vice President and General Manager for Cisco AppDynamics and Full-Stack Observability. 

Cisco also announced support for ten additional AWS services, pre-integrated with Cisco Cloud Observability. By tying together applications, business transactions, business metrics and expanded support for AWS infrastructure services, application owners could seamlessly gain deep cross-domain visibility across the full stack. 

This integration with AWS services will allow DevOps teams to seamlessly observe AWS Lambda functions as an entity within Cisco Cloud Observability APM pages, helping them to understand the functions’ contribution to an application, correlate their performance to overall user experience and quickly troubleshoot unexpected behaviour.