Dynamics 365 Fraud Protection’s ability to continuously learn evolving fraud patterns enables customers to detect and protect against fraud trends and loss issues
FiveBy announced a new collaboration with Microsoft, combining managed service offerings with the power of Microsoft Dynamics 365 Fraud Protection. FiveBy’s fraud management expertise and Microsoft’s adaptive AI technology offer customers a comprehensive solution to defend against the continuous threat of fraud-related attacks while improving accuracy and acceptance rates. This collaboration enables organisations to identify and reduce fraud costs while freeing up essential resources to focus on investments, innovation, and growth.
Dynamics 365 Fraud Protection’s ability to continuously learn evolving fraud patterns enables customers to detect and protect against fraud trends and loss issues faster and more accurately while providing a holistic view of the fraud landscape. Dynamics 365 Fraud Protection delivers three key capabilities integrated as part of an overall solution or provided individually as needed:
- Purchase protection that rejects fraudulent transactions while more accurately accepting legitimate purchases, maintaining, and even improving revenue and customer satisfaction
- Account protection to fight against account takeovers, fake account creation and user account abuse
- Loss prevention enables organisations to identify anomalies that can indicate fraud trends in off-line behaviour or for batch analysis
“FiveBy has not come across a fraud detection and insights solution nearly as robust and accurate as Microsoft’s fraud protection tool as long-time specialists in this field. We are thrilled to be able to offer our customers an opportunity to get ahead of ever-changing fraud trends at a speed and operational efficiency that hasn’t been available until now,” said Alex Kochis, President & Founder, FiveBy.
FiveBy’s team of experts, including credentialed fraud investigative analysts and data scientists, provide dedicated customer support from the initial evaluation and implementation of Microsoft Dynamics 365 Fraud Protection to the ongoing management and optimisation. For what once required customers to manually search for trends and anomalies that might indicate a fraud incident, FiveBy can now analyse small batch data sets for labelling (flagging fraud-related transactions) that feed into the Dynamics 365 Fraud Protection AI modelling to be automated. Additionally, FiveBy will assess customers’ current fraud mitigation processes, tools, workflows, and decision matrices.
“Fraudsters are sophisticated and continually seek vulnerabilities to exploit. However, most of our customers are not fraud experts, nor are they staffed with large teams of skilled fraud analysts and investigators. Therefore, we are working with FiveBy Solutions to deliver a comprehensive solution that enables our customers to stay ahead in the race against fraudsters.” said Donald Kossmann, Distinguished Engineer & General Manager, Microsoft Dynamics 365 Fraud Protection.
In addition to fine-tuning data to be ingested into the Dynamics 365 Fraud Protection AI modelling and adjusting parameter and rules configurations, FiveBy’s specialists can provide ongoing assessments and recommendations to improve data and policy health, or even implement improvements directly with customer teams to close vulnerable gaps that can be easily exploited.