Bright Pattern, a provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations.
Gapcloud is based out of Australia and has been a contact centre technology provider and cloud services since 2009. Based out of Sydney, Gapcloud has delivered over 150 contact centre projects across the APAC region to various industries. These projects included transitioning users from Skype for Business platforms onto Microsoft Teams. Gapcloud relies on Bright Pattern’s call centre software to deliver these projects cost-effectively and quickly.
Bright Pattern provides an out-of-the-box Microsoft Teams integration that is simple to implement and allows Gapcloud’s customers to integrate the best parts of Microsoft Teams, i.e. Active Directory, presence and collaboration, directly into their contact centre platform while maintaining omnichannel communications and support. Bright Pattern is also built on the cloud and is 100 per cent cloud-based, lowering the cost barrier for Gapcloud customers who are more easily able to access powerful call centre software technology without the burden of expensive Microsoft enterprise voice licensing.
Since Bright Pattern is based on the cloud, easy-to-implement, fast-to-deploy, and provides out-of-the-box integrations with business-critical third-party software, including Dynamics 365, Gapcloud has been able to move from an on-premise model to a subscription model and grow year on year as more customers are brought on and retained on the Bright Pattern platform. With no dependency on the customer’s infrastructure, Gapcloud can de-risk the transition to Microsoft Teams and the moving of customer service functions to the cloud. Unlocked by the seamless integration of Microsoft Teams with the omnichannel call centre software, Bright Pattern enables a wider range of Microsoft-based organisations to enjoy the benefits of best-of-breed contact centres.
“Partnering with Bright Pattern was absolutely the right decision for our team. It gives us a premium service on which we can create an amazing contact centre experience for our customers. It has allowed them to break their dependency on complex, on-premise contact centre systems and it’s allowed them to set up for the future.” said Stuart Marsh, Regional Director at Gapcloud.
“With the rise of Microsoft Teams in the world of business communication and with the need to connect with customers on increasingly digital channels, the need for an omnichannel platform that can be easily implemented, easy-to-use, and with effective out-of-the-box integrations with important third-party technologies is more important than ever,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern integrates with Microsoft Teams out-of-the-box, is 100% based on the cloud, eliminates the need for long set-up times and complex technology systems, and allows businesses to communicate on all digital channels. We are happy to partner with Gapcloud to lower the cost barrier for customers to access the most advanced call centre technology.”
