Cisco unveiled its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous customer data points.
The Index, which will be updated quarterly, examines how people’s habits and technology interactions have permanently reshaped work a year and a half into the COVID-19 pandemic. Findings show hybrid workers expect greater flexibility, accessibility and security, while businesses grapple with meeting these increased technology demands.
Cisco gleaned insights from a wide range of tools enabling hybrid work across networks, endpoints and applications from millions of customers globally. This set of anonymised and aggregated data combined with customer surveys provide the unique insights powering the HWI. Several key themes have emerged from the HWI that can help business leaders understand the approach they need to take to make hybrid work a long-term success:
Key findings for HR and People Leaders
People want choice and the hybrid workplace increases employee loyalty: 64 per cent agree that the ability to work remotely instead of coming into an office directly affects whether they stay or leave a job. However, there is also uncertainty whether employers will realise the potential of hybrid work: only 47 per cent think that their company will allow working from anywhere vs in-office over the next 6-12 months.
- Flexibility and wellness are key drivers for hybrid work: An overwhelming majority of respondents agree that personal health and wellness, along with flexible work arrangements, are non-negotiables as we move into the future of hybrid work.
- Hybrid work drives a surge in on-the-go meetings: Pre-pandemic, people used mobile devices 9 per cent of the time to connect to their meetings. In a hybrid work world, this number tripled and is now at 27 per cent.
- Meetings abound, but not everyone “participates” the same way: More than 61 million meetings take place globally every month via Cisco Webex. And in any one of them, only 48 per cent of participants are likely to speak. In addition, 98 per cent of meetings have at least one person joining remotely – increasing the need for inclusion and engagement of remote participants, so that they feel equal to their peers on site.
- Hybrid Work means increased access to diverse talent: 82 per cent of survey respondents agree that access to connectivity is critical to recovery from the COVID-19 pandemic and the importance of ensuring everyone has equal access to jobs, education, and healthcare opportunities. Increased connectivity access will empower people to work for any company in the world and companies to source the best talent regardless of location.
- AI is not coming for your job; AI is at the center of the future of work: Over 200 per cent growth in usage of AI capabilities from July through September 2021 points toward people’s desire for improved meeting engagement. This includes meeting features like noise reduction, automatic translation and transcriptions, polling, and gesture recognition – making it easier for people to engage in conversation, whether they’re virtual or in-room.
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Key findings for Technology Leaders
- Home networks are now one of the most critical parts of the enterprise network: 2x faster growth in teleworker devices compared to small and medium business routers since pandemic started.
- Heightened threats underscore the importance of user-centric security: During the pandemic, malicious remote access attempts grew 2.4 times. In September 2021, the hybrid workforce was targeted with more than 100 million email threats daily. This underscores the importance of security infrastructures that keep work accessible to the right users and out of reach of fraudulent actors.
- Enterprises view collaboration apps as the most critical application type for hybrid work success: Collaboration apps are now the most monitored application type globally. Collaboration apps have surpassed secure access and productivity application monitoring, which were more heavily monitored at the onset of the pandemic and move to work-from-home.
- Cloud provider networks demonstrate more stability than Internet Service Providers (ISP): From January 2020 to August 2021, cloud provider networks accounted for just 5 per cent of outage incident volume. ISP networks accounted for the remaining 95 per cent of outage incidents.
- Onsite work is coming back: Devices connecting to office-based Wi-Fi networks increased 61 per cent in comparison to six months ago. This growth is led by the higher education, professional services and hospitality industries.
