Kyligence, originator of Apache Kylin and developer of the AI-augmented data services and management platform Kyligence Cloud, announced a new remote managed services offering.
Kyligence Managed Services provides enterprise organisations with automated operation and maintenance tools, consultancy from experienced product experts, a 99.9 per cent SLA guarantee, and 24/7/365 support.
“Enterprises need a fast pace of technological innovation to respond to the agile development of digital transformation initiatives; however, big data solutions are very diverse, and the learning threshold is generally high,” said Silas Ge, vice president of customer success, Kyligence. “The right IT talent can be difficult to find and very costly. Kyligence Managed Services helps enterprises lower operational labour costs while providing a higher level of service.”
Kyligence Managed Services provide:
- Service status monitoring and troubleshooting – Kyligence checks product running status through automated monitoring and operation tools, identifies and solves product failures and potential problems, and ensures the stable operation and SLA of Kyligence products.
- Regular health checks and optimisation recommendations – Kyligence’s experts regularly inspect running products by examining the operational data trends, identifying and solving latent risks, and giving relevant optimisation suggestions.
- TCO monitoring and optimisation advisory – Through daily monitoring and maintenance tools, Kyligence’s experts record the product resource usage, give professional advice on resource usage and management and communicate with customers about optimisation suggestions to reduce the Total Cost of Ownership (TCO) while ensuring the system performance.
“The value of using cloud-based analytics is speed, agility and cost savings,” said David Menninger, senior vice president and research director, Ventana Research. “However, many organisations are challenged with the endless process of monitoring, maintaining, debugging, and resolving technology issues even when they are running on cloud infrastructure. A managed services offering helps organisations reduce the infrastructure and human capital costs in their data and analytics processes while increasing the productivity of their resources.”
