LivePerson, a global leader in Conversational AI, announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
Through these acquisitions, three powerful technologies combine to create a unified, AI-enabled system for customer experience: VoiceBase’s superior speech recognition and analytics capabilities, Tenfold advanced voice, messaging, and CRM integrations, and LivePerson’s industry-leading Conversational AI and asynchronous messaging.
Brands can now enable natural, conversational consumer experiences that carry context and continuity across all channels, powered through a single automated voice and messaging desktop experience.
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Acquiring VoiceBase and Tenfold accelerates LivePerson’s vision to help brands gain complete ownership and visibility over engagements in the channels customers care about, inclusive of voice and messaging. These companies bring voice intelligence and AI technologies to support LivePerson’s upcoming voice capabilities within its world-class conversational AI messaging platform.
“Brands want to accelerate their use of Voice and Conversational AI with deep connective tissue into their systems,”said Rob LoCascio, founder and CEO of LivePerson. “It’s my great honour to welcome VoiceBase and Tenfold’s experts to the LivePerson family as we build the unified AI system behind 100 per cent of conversations with the world’s most innovative brands.”
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