The answer engine now joins the conversation on communication channels Microsoft Teams and Slack and directly responds to users’ questions with summarised answers
Lucy, the AI-powered answer engine, announces the launch of Lucy SynopsisSM. The new feature enables Lucy to respond to users’ questions with a short summary of the best answers, equipping teams with the exact information they need at the moment to do their jobs and make better decisions faster.
Lucy uses generative AI to read and synthesise the millions of data points she finds across an organisation’s knowledge ecosystem and provides a unique two to three-sentence summary response that directly and accurately answers users’ questions. The synopsis is available within the Lucy platform and is fully integrated with Microsoft Teams, Slack, and other business messaging platforms. Users can ask Lucy a question in a private chat or mention Lucy in a group chat within the business messaging platform they’re already using daily, either on desktop or mobile, to get an immediate and summarised answer.
“What makes Synopsis so powerful is that it delivers summarised answers directly in the messaging applications teams use every day. Most employees habitually go to these channels to seek answers from colleagues and get help finding information. Lucy participates as a user in the Microsoft Teams and Slack environment, providing you with answers just as a colleague would,” said Scott Litman, Founder and COO of Lucy.
The seamless integration of Synopsis with business messaging platforms like Microsoft Teams and Slack makes it even easier and faster for employees to get the answers they need without distracting colleagues with questions and speeds the adoption of Lucy by eliminating the need for organisational change management. Users can bring Lucy on the go by interacting with her within Microsoft Teams, Slack, and other enterprise software mobile apps.
Lucy liberates companies’ corporate knowledge by serving as the ultimate answer engine. She instantly finds the information employees are looking for, regardless of its format or where it sits within the organisation. She goes beyond traditional enterprise search to bring users the exact answer – and the specific page, slide, or video time stamp where the answer they need lives – instead of a list of potentially relevant documents.
“Synopsis enhances the Lucy experience by creating an empowering summary of the content. Lucy absorbs information from various sources and provides users with precise, accurate, and summarised answers to their specific questions, in addition to pointing them to the top ten results. This latest development is just one of the ways she takes the burden of finding information off the enterprise. It’s also the first practical application of generative AI for knowledge management,” added Steve Frederickson, Director of Product Management at Lucy.
