NICE RPA Receives 2020 TMC Labs Innovation Award


NICE announced that NEVA, its attended automation solution, has won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Part of the NICE Robotic Process Automation (RPA) offering, NEVA received the accolade for its impressive functionality and ability to deliver fast ROI, among others.

NICE Employee Virtual Attendant or NEVA is the first employee-focused virtual attendant to hit the global market with the most comprehensive real-time integration and intelligence capabilities. With a proven track record of effectively supporting organisations’ operational and customer service needs, NEVA enables employees, both in the office and at home, to respond instantly and intuitively to customer queries while ensuring full compliance and processing accuracy. NICE was named a Leader by Everest Group and NEVA emerged as a top attended RPA offering in its RPA PEAK Matrix 2021 assessment. NEVA was also ranked as a Market Leader in Intelligent Attended RPA by Zinnov in their 2020 RPA leadership report.

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Amardeep Modi, Practice Director at Everest Group, said, ‘NICE’s attended automation offering, NEVA, is a key contributor to NICE’s leading position in the RPA space and demonstrates the company’s focus on innovation. Clients have attested to NEVA as one of the company’s key strengths and appreciated its functionalities such as customisable callouts that help provide guidance to agents.’

‘NEVA (NICE Employee Virtual Attendant) impressed us with its functionality, assistance in ensuring compliance, ability to reduce mundane contact centre tasks, and capacity to help customers have their needs taken care of more quickly’, said Rich Tehrani, CEO, TMC. ‘The solution’s best feature may be its ROI, as well-designed RPA solutions pay for themselves quickly.’

‘The past year has demonstrated just how important innovative technology such as NEVA is in preparing businesses to adjust to new and dynamic situations in an agile way’, Barry Cooper, President, NICE Enterprise Group said. ‘We believe industry recognition from organisations such as TMC serves to validate the strategy and success and are proud to be the recipient.’