Rimini Street will now offer Rimini Support™, Rimini Protect™ and Rimini Consult™ for VMware products.
Rimini Street, Inc., a global provider of end-to-end enterprise software support, products and services, the third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, announced the global launch of Rimini Support™, Rimini Protect™ and Rimini Consult™ for VMware products, in a first-of-its-kind, comprehensive third-party offering.
Rimini Street services for VMware will allow perpetually-licensed VMware customers to continue running their current systems for years into the future – with Rimini Street’s support services that includes guaranteed priority support response by an engineer 24/7/365 in 10 minutes or less. The standard pricing for Rimini Street Support for VMware products is similar to the current support fees each perpetual licensee is paying VMware.
“Many organisations are perpetually licensed to use VMware products and are now facing significant annual fee increases demanded by VMware. These organisations are now looking for an alternative, comprehensive annual support program that can enable them to continue implementing, changing and running their perpetually licensed VMware software infrastructure smoothly and reliably for years into the future,” said Seth Ravin, CEO and President of Rimini Street. “Rimini Street is now offering such a support program for VMware products as an extension of its award-winning, mission-critical global support services utilised successfully by thousands of clients in more than 100 countries over nearly two decades.”
Buy Time and Extend the Life of VMware Perpetual Licences
Unsettled by VMware’s sudden transition to a new subscription-based licensing model with the forced bundling of licences for products that were not previously selected, licenced or used by some VMware customers, VMware perpetual licencees need time to analyse the software vendor’s proposed changes and determine if they are going to eventually accept their new licencing model and fees, attempt to negotiate new licencing terms and fees or evaluate, select and implement a new virtualisation platform. In any of these cases, selecting Rimini Support for VMware buys an organisation the time – up to years – to perform this analysis and make and implement these critical infrastructure decisions while receiving Rimini Street premium support for their current, paid-for and perpetually licensed VMware infrastructure that still has years of useful life.
Rimini’s New Offerings now available for VMware
Rimini Support™ for VMware: Premium, global 24/7/365 support and advisory services with industry-leading SLAs, and includes:
- Dedicated support services for configuration, performance, installation, upgrade, and customisation
- A named primary support engineer with an average of 15 years of experience
- Guaranteed 10-minute response SLA for critical cases
- Rimini Street’s patented AI technology, Case Assignment Advisor, that empowers its engineers to resolve cases much faster by recommending the optimal engineer based on 40+ vectors
Rimini Protect™ for VMware: Proactive, fast and cost-effective security protection against known and unknown threats and vulnerabilities, and includes:
- Guidance on mitigating risk by strengthening the configuration of VMware ecosystem
- Rimini Street’s self-developed Security Vulnerability Analysis Reports (SVARs), intelligence reports that include mitigation options and strategies
- Zero-day reporting
- Level 1 Security Assessments
Rimini Consult™ for VMware: Expert consulting services to help VMware customers identify their best path forward and help align technology strategy with business objectives. Services include:
- Technical and application road mapping and strategy
- Technology assessments
- Licence advisory
- Interoperability and integration
- Staff and skills augmentation
- Cloud migrations
“Rimini Street continues to be at the forefront of innovation by listening to the changing market needs of organisations around the world and launching new solutions and market choices that make it possible for organisations to maximise the ROI and lifespan of their current, significant IT investments and buy time to make critical go-forward infrastructure decisions,” said R “Ray” Wang, Principal Analyst at Constellation Research, Inc. “We’re excited to see the expansion of Rimini Street support services to include VMware products. Customers sorely need an alternative to the predatory tactics by VMware to move customers from on-premises to the cloud. Rimini Street is a proven provider of third-party enterprise software support services with extensive experience in delivering mission-critical services for nearly two decades.”
