Teleperformance Implements AI Solutions Leveraging ServiceNow Platform


Teleperformance, a global leader in digital business services, announced that it is deploying cloud-based artificial intelligence (AI) tools within ServiceNow, the leading digital workflow company, to enhance its employee experience, increase productivity and transform its operations.

The new platform provides a more efficient and intuitive employee experience allowing Teleperformance employees to access a simplified knowledge management system. Further, it enables the company’s employees to automate certain transactional tasks in their workday, enabling employees to focus on higher-value activities.