New Offering Provides Business Professionals User-friendly Tools, Making it Easier to Operationalise AI Across the Enterprise
Verint, the Customer Engagement Company, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences.
As part of the Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA enables businesses to expand capabilities across the enterprise with boundless intelligence for both voice and digital.
With the introduction of the Verint IVA Pro Package, Verint is now one of the leading providers supporting businesses as they mature their self-service capabilities from initial chatbot deployment to a fully operational enterprise-wide solution.
Powered by the Verint Customer Engagement Cloud Platform, this new SaaS offering includes a complete set of user-friendly AI-powered design and analytics tools. These tools help brands quickly align IVAs with their business goals and measure results to adjust and optimize chatbots quickly and easily. The Verint IVA Pro Package is unique among low-code offerings in leveraging advanced AI typically only delivered in fully coded, enterprise solutions. The innovative package enables a company to implement the advanced technology of Verint’s market-leading IVA via a user-friendly interface to provide immediate cost savings and value.
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‘Customer conscious businesses need tools that enable subject matter experts at the departmental level to build and manage intelligent virtual assistants capable of completing complex tasks’, said Dan Miller, lead analyst, Opus Research. ‘These capabilities are especially important as pandemic-driven changes in the volume and mix of contacts require companies to move automated intelligent assistants from proofs-of-concept to critical communications paths with customers without costly IT overhauls or operational disruptions.’
Verint provides one of the only low-code offerings that eliminates manual data entry by rapidly processing large amounts of unstructured, real-world conversational data – a task typically performed by highly-skilled data scientists. It then categorizes the ideas together for business professionals, so all that is needed is to drag and drop in new ideas, test on the fly, and deploy.
‘Verint IVA and IVA Pro Package now empower non-technical business users to focus on the customer experience without sacrificing intelligence or value. This gives organisations capabilities they’ve never been able to wield before, and the potential to advance and operationalize AI across the enterprise as their self-service aspirations grow and evolve’, said Verint’s Tracy Malingo, general manager and global vice president, intelligent self-service.
