NICE RPA scored highest possible in the criteria of innovation roadmap, security/access control/authentication, and scale experience
NICE announced that it has been recognized as a Leader by Forrester Research in its report entitled ‘The Forrester Wave™: Robotic Process Automation, Q1 2021’. NICE Robotic Process Automation (RPA) received the highest possible scores in the criteria of innovation roadmap, security/access control/authentication, and scale experience in Forrester’s report. Noting NICE’s ongoing innovation and use of AI, the report also cited its focus on AI ethics.
The Forrester Research report stated ‘With Process Automation Platform, NICE delivers a solution dedicated but not limited to contact centre automation. New AI-based features include real-time speech analytics, real-time inventory checks, and next-best-offer recommendations for contact centre agents. While NICE continues to innovate by leveraging the latest AI breakthroughs, it is also serious about AI ethics.’
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The Forrester Research report notes, ‘NICE Automation Finder collects and analyses employee desktop data, suggests automation, and helps generate automation using Click to Automate.’
NICE RPA’s Click to Automate feature further capitalises on the benefits of its Automation Finder opportunity discovery feature by immediately actualising its recommendations. Once Automation Finder collects and analyses employee desktop data and suggests automation, Click to Automate transforms recommended process sequences into live operational automation, rapidly expanding the organization’s RPA footprint.
The Forrester report summarised, ‘NICE is not only a good fit for contact centre automation but for both attended and unattended use cases, with a focus on text/voice analytics and processing.’
