Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions, has launched the Alcatel-Lucent OmniPCX Enterprise Purple, a communications platform designed for the digital age.
With SIP at its core, OmniPCX Enterprise Purple delivers all the enterprise-grade communication features with the highest level of security.
Its openness allows the integration of real-time communications into business processes, applications and with intelligent objects to reduce latency, improve business efficiency and increase customer satisfaction. OmniPCX Enterprise Purple is designed to connect to the cloud, thus enabling organisations to embrace new models such as hybrid cloud while leveraging their past investments.
The platform comes with a new range of professional desk phones for the digital workplace including home and remote working. Moreover, it enables voice communications with cloud-based collaboration platforms such as Alcatel-Lucent Rainbow UCaaS.
For customer service teams and contact centre businesses, OmniPCX Enterprise Purple enables a new omnichannel experience based on the upcoming hybrid cloud CCaaS solution that will help companies better connect with their customers.
Nicolas Brunel, EVP, Alcatel-Lucent Enterprise Communication Business Division, said: “OmniPCX Enterprise Purple is delivering on what’s essential to enterprises and public organisations to fully embrace the digital age. By providing an open platform designed for the new workplace and integration of real-time communications into their core business processes, they can fully leverage the power of the cloud.”
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The launch enhances Alcatel-Lucent Enterprise’s communications solutions portfolio and is part of its Digital Age Communications (DAC) strategy which centres on three pillars:
The digital workplace: Enabling employees to work from anywhere, with efficient communications, collaboration, and customer service, cloud-based solutions available at any time, from any device.
Communications as the catalyst for enterprise agility: Connecting everything (people, applications, and objects) to enrich traditional business interactions, accelerate decision-making, automate business processes and proactively detect incidents before they occur.
Flexible cloud-model solutions and architecture: From the enterprise premises to a full cloud solution (private, public or hybrid) organisation can decide on the best approach to support their transformation in terms of budget, timeframe, and objectives.
OmniPCX Enterprise Purple is available from October 2021 through Alcatel-Lucent Enterprise’s network of resellers.
