Avantra, a leading AIOps and Automation platform for SAP, is joining the ServiceNow Service Graph Connector Program by integrating Avantra with Service Graph. The move helps customers quickly, easily, and reliably load third-party data into the system to enable data quality, timeliness, and scalability.
Connectors validated by ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. Avantra’s Service Graph Connector enables customers to:
- Automatically enrich ServiceNow’s Service Graph and CMDB with detailed SAP configuration information to improve root cause analysis, change management, and security resulting in improved system availability;
- Access detailed SAP inventory data and application dependency visualisation directly from ServiceNow without requiring high levels of SAP expertise
“We listened carefully to the needs of our customers and are excited to be able to bring this out-of-the-box solution to market enabling our clients to maximise the business value from their investments in Avantra and ServiceNow. This will allow SAP Operations teams to be a more integrated part of the IT Operations teams,” said John Appleby, CEO Avantra.
Also Read: What is Graph Data Science? And Why Does it Matter?
ServiceNow Service Graph, the next-generation system of record for digital products and services, evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management.
By using ServiceNow Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. Service Graph underpins all ServiceNow products, allowing customers to tie together technology, people, and processes into a service-oriented view.
This connected approach enables customers to leverage their existing CMDB investment to rationalize portfolios, automate development and cloud operations, manage risk, and understand ROI, driving high-value business outcomes.
