Access Healthcare, a leading provider of end-to-end healthcare revenue cycle and information technology services, announced the launch of its enhanced robotic process automation platform, echo.
Access Healthcare’s proprietary robotic process automation (RPA) platform, echo, is a purpose-built suite of automation solutions that can automate processes across the revenue cycle continuum. By leveraging machine learning and artificial intelligence capabilities, echo offers multiple use cases for automating eligibility verification, data entry, medical coding, payment posting, accounts receivable management, denial management, and appeals.
echo utilises future-proof microservices-based architecture, which infuses improved ability to utilise new automation frameworks as they evolve. Further, the modular architecture allows rapid configuration capability to customize bots for new use cases and manage process change. These features prevent both obsolescence and improve the effectiveness of automation solution deployments.
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The components of the echo suite are:
- echobot is the mother engine on which echo’s use cases are built. With a library of pre-configured process activities and design studio, echobot system integrators can build automation use cases quickly.
- echopay is an automated tool for payment posting, delivering high accuracy (over 99 per cent) and improving productivity by 220 per cent.
- echorev is an AI/ML-based call volume segregation engine providing decision support capabilities to call centre agents.
- echosmrt is a predictive analytics tool for the creation of customisable dashboards on top of the underlying hospital and physician revenue cycle systems.
- echolock is a productivity improvement and security solution that monitors resources in a non-intrusive manner and provides insights to improve time spent on productive activities and tasks.
- echoc3 is an integrated platform for productivity monitoring, assimilating call centre switch data, revenue cycle systems data, and internal workflow information to create customisable dashboards.
