Meta- Jio-backed Haptik launches Contakt, a Gen AI platform for clients to build virtual assistants and back-end information support.
Artificial intelligence startup Haptik, a part of Reliance Jio Infocomm, launched Contakt, a generative AI platform for clients to build virtual assistants and back-end information support.
Contakt will allow clients to accept text, audio and image queries through chat interfaces, leveraging the capabilities of OpenAI’s Generative Pre-trained Transformer (GPT)-3.5 and GPT-4 models by default. However, it will allow clients to access multiple LLMs(Large Language Models).
“We are seeing increasing business demand, and the maturity of the technology means that clients are now looking for more sophisticated chatbots and assistants—instead of basic conversation platforms that are in place so far,” said Aakrit Vaish, chief executive of Haptik.
“OpenAI’s LLMs are ahead of others available in the market, which is why our default deployments are based on it. As the market matures, we’ll optimise our offerings accordingly. The platform would, for now, not support audio-based queries via phone calls. Support for this will likely be rolled out sometime in 2024,” Vaish added.
Haptik’s announcement comes after fellow chatbot platform Yellow.ai announced its generative AI-powered chatbot platform in partnership with Amazon Web Services on 20 November. Such services are tipped to be a part of increasingly practical business deployments of generative AI—a trend that many stakeholders in global technology industries have projected.
