Lack Of Unified Observability Restricts IT’s Ability To Meet Business Requirements


With 53 per cent of UAE respondents stating the lack of unified observability restricts IT’s the ability to meet business requirements, Riverbed is focusing on addressing this pressing regional challenge

Ahead of its participation in GITEX Global 2022, Riverbed unveiled the findings of a new survey from leading market research firm IDC, which revealed that a unified view of digital infrastructure is essential for IT teams that must improve the digital user experience while boosting overall organisational productivity. Informed by the findings of this survey, Riverbed is focusing its presence at the show on helping customers address this important market need and will demonstrate leading Alluvio unified observability and Riverbed acceleration solutions. At GITEX, Riverbed can be found in Concourse 2 – Stand CC2-26 and the theme for this year’s stand is ‘Illuminate, Accelerate and Empower Every Digital Experience.’

“The UAE and other countries in the region have clear ambitions to grow their digital economies over the coming decade significantly. But the challenge of an increasingly strained technical talent pool must be overcome if organisations are to deliver the flawless digital experiences that underpin this vision,” said Mena Migally, Regional Vice President, META at Riverbed. “At GITEX, we will demonstrate how Unified Observability empowers all IT professionals with insight that they can act upon, thus allowing senior IT leaders to direct their attention to strategic initiatives that drive business outcomes. This is especially important given our survey shows that 44 per cent of UAE respondents agree their organisation struggles to hire and retain highly skilled IT staff.”

Sponsored by Riverbed, the new survey revealed that IT teams are struggling to effectively manage highly distributed digital infrastructures and deliver digital experiences that meet increasingly high customer expectations. The survey of 1,400 IT workers across ten countries uncovered the following in the UAE:

  • Ninety-three per cent of respondents currently use observability tools yet 55 per cent of them believe those tools are too narrowly focused and fail to provide a complete and unified view of their organisation’s operating conditions.
  • Fifty-three per cent said the lack of unified observability restricts the IT organisation’s ability to meet business requirements, and 52 per cent said it makes their job and the job of their staff/peers more difficult.
  • Sixty one per cent of respondents believe that their most well-trained IT staff spend too much time on tactical responsibilities, and 57 per cent of respondents agree their organisation needs to find ways to enable lower-skilled IT staff to find and fix issues.
  • Sixty per cent of organisations use six or more discrete tools for IT monitoring and measurement, and 59 per cent said the tool limitations hold back productivity and collaboration.
  • Fifty six per cent of organisations have difficulty analysing correlations and 45 per cent struggle to derive actionable insights.

As observability becomes the responsibility of C-level technology executives (CIOs, CTOs, CDOs, etc.), UAE companies are investing more dollars in observability solutions. In the survey, 86 per cent of UAE respondents said their observability budgets will rise in the next two years, and 41 per cent said their budget will increase more than 25 per cent.

At GITEX, Riverbed will showcase its Alluvio Unified Observability and Riverbed Acceleration portfolios that help organisations overcome today’s complex IT environments and sprawling data to deliver seamless and secure digital experiences to users everywhere and accelerate performance. For the first time in the region, visitors to the company’s stand will also have the opportunity to experience hands-on demos of Alluvio IQ, Riverbed’s newly launched cloud-native, SaaS-delivered service that helps IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

“The demand for and participation at in-person events has rebounded this year, so we expect a heavily attended show that will present us with the opportunity to engage with customers, partners, and prospects from across the region. We have set clear objectives for our presence at GITEX which include educating attendees and organisations on the importance of Unified Observability– a segment which is growing and set to be a $19 billion global market within a couple years,” concluded Migally.