Laiye announced its acquisition of Mindsay, a European enterprise chatbot and voicebot platform.
The addition of conversational artificial intelligence advances Laiye’s goal of becoming the leading provider of next-generation Intelligent Automation software worldwide.
“Laiye and Mindsay were founded with the same vision to help companies transform digitally and become more effective, efficient, and successful. This acquisition comes on the heels of Laiye’s $50 million investment in EMEA. It marks a significant milestone in our journey to create the most comprehensive Intelligent Automation solution, making it affordable and accessible to help businesses do better and be better,” said Guanchun Wang, Chairman and CEO of Laiye.
The Intelligent Automation market is burgeoning with Gartner predicting process-agnostic software tools such as RPA, AI, IDP, Chatbots and Process Mining supporting this market to hit nearly $46 billion by 2025. This is largely driven by organisations rapidly accelerating their digital business plans to cope with the impact of the pandemic. Gartner also predicts that a digital workforce will force businesses to speed up their digital business transformation plans by at least five years as a mode of survival to adapt to a post-pandemic world.
“The acquisition of Mindsay gives our clients a powerful, low-code and no-code technology to automate customer service and back-office processes. Combine that with our robotic process automation offering to streamline repetitive workflows and a conversational interface that understands human language, and you have a cutting-edge platform to digitise and automate key parts of your business,” said Ronen Lamdan, CEO International of Laiye.
