SAP announced that it has simplified its services and support portfolio by pivoting to focus heavily on customer adoption and consumption.
The portfolio is built for the cloud and designed to help customers realise value quickly and achieve lasting success. The cloud-based portfolio offers SAP customers new experiences, extensions and services to address their individual needs and makes it easier for them to engage with SAP at their own pace. Customers can take advantage of project-specific services as well as proactive and mission-critical support within the portfolio.
The reimagined portfolio is designed to support customers throughout their journey with SAP, in the cloud, on-premise and in hybrid environments. It follows the announcement earlier this year of the establishment of the Cloud Success Services organisation.
“Backed by 50 years of expertise, our services and support professionals work together with customers and their partners to help realise results rapidly and deliver continuous innovation. Whether customers are implementing something new, taking a legacy system to the cloud or transforming how their business works, we’re committed to helping them design and apply the right solutions across the business lifecycle. No matter where they are starting, how big they are or how fast they need to move, we offer a portfolio to fit what our customers need to unlock the value of their SAP solutions,” said Claudio Muruzabal, President, Cloud Success Services, SAP SE.
SAP’s well-established offerings, including SAP MaxAttention, SAP Preferred Success and SAP Enterprise Support, and others will remain and continue to evolve and provide the foundation of the company’s success experiences. New offerings, including embedded launch activities and SAP Business Journeys offerings, have been added to update the portfolio. SAP plans to continue to develop the portfolio as customers grow their businesses in the cloud. The enhanced offerings mark the start of a new era of enhanced customer and SAP ecosystem collaboration.
