Riverbed found that 80% of public sector leaders are planning to accelerate digital experience adoption and implementation.
Riverbed, a Unified Observability company, announced findings for the public sector from its Global Digital Employee Experience (DEX) Survey.
Mohammed Kiki, Regional Director – Saudi Arabia, Riverbed, said, “In today’s Government and Public Sector organisations and agencies, the digital experience is more critical than ever. However, with changing workforce dynamics, Riverbed’s Global DEX Survey found that delivering better digital experiences is getting harder for Public Sector leaders with the vast majority facing at least one major obstacle.
“Fortunately, these Government organisations are investing in technology, including observability, AI and automation to address these challenges. With Riverbed’s unified observability portfolio, Government and Public Sector organisations can gain actionable insights and leverage automation to make data driven decisions that supports their mission and enhances the digital experience for citizens and government employees,” Mohammed Kiki, added.
The report reveals that government agencies are transforming to improve the digital experience for employees and citizens, allowing them to achieve key goals – for example, unleashing staff productivity, recruiting and retaining talent, and delivering on their missions. This transformation is also proving critical in overcoming the sector’s many challenges, including the acceleration of hybrid work and a skills shortage as the workplace and workforce shift at an unprecedented pace.
Riverbed found that 80% of public sector leaders are planning to accelerate digital experience adoption and implementation. Additionally, the survey found that the cloud (44%), AI (38%), and automation (33%) will become mission-critical priorities over the next 18 months.
