MTN Global Sourcing and Supply Chain successfully deployed Ericsson Customer Order Dashboard (ECOD) solution with positive results.
Ericsson Customer Order Dashboard (ECOD) solution has yielded increased business efficiencies through end-to-end visibility of MTN’s orders and delivery process. This ECOD solution results from active collaboration between Ericsson and MTN Supply Chain.
MTN Global Sourcing and Supply Chain (GSSC) has deployed Ericsson’s Customer Order Dashboard (ECOD) solution. The solution has yielded increased business efficiencies through end-to-end visibility of MTN’s orders and delivery process and providing a digitised supply chain system which is key to MTN’s digital transformation journey and rapid adoption of industry 4.0 practices.
ECOD is the result of active collaboration between Ericsson and MTN Supply Chain. It is a global application that has been tailored to suit the service provider’s specific requirements. Working together on the planning and designing phases, the custom-made tool is being enhanced further to add more features that improve user experience through regular feedback sharing during implementation.
With the implementation of the solution, near real-time visibility of orders statuses is now possible, and monitoring estimated times of arrival (ETAs) and shippers’ information.
Dirk Karl, MTN Group Executive for Procurement & Supply Chain Management, says: “We are very pleased with the platform, and the commitment of Ericsson Supply Chain and information technology (IT) teams in working with us and accepting our ideas and contributions in developing the tool. The tool has provided end-to-end visibility for all MTN orders with Ericsson and shown that digitalisation of the supply chain is key. It has helped us manage delivery lead time, late delivery of materials, and provided relevant data when supply chain escalations arise.”
Nicolas Blixell, Vice President, Head of Global Customer Unit at Ericsson Middle East & Africa, says: “We are proud of our continued partnership with MTN. The successful adoption of the Ericsson Customer Order Dashboard solution by the MTN GSSC team is testimony to our commitment and promise to deliver customer excellence. Digital transformation ensures that MTN enjoys maximum value through deploying tools that aid system visualisation and optimisation and, as a result, improved business efficiencies.“
