ServiceNow Launches New Solutions To Advance Digital Businesses


ServiceNow introduced three new solutions built on the Now Platform to help enterprises advance their digital transformation efforts.

Service Operations Workspace, App Engine Management Centre and Public Sector Digital Services work across organisations and within the public sector to digitise complex processes and accelerate productivity.

“Today’s business and technology leaders are facing new challenges, from low-code governance to increased demand for faster solutions. As a leader in the digital business era, ServiceNow empowers customers with scalable, purpose-built solutions that help them stay a step ahead in serving their own employees, customers, and citizens. The powerful new solutions we’re launching today enable organisations to create better digital experiences for the modern workplace,” said Chirantan “CJ” Desai, Chief Operating Officer, ServiceNow.

Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and operations teams to work on the same problem at the same time and solve issues faster.

App Engine Management Centre (AEMC) unleashes co-innovation between business and IT with low-code app development governance. As the number of citizen developers creating low-code solutions grows, the role of IT must evolve to empower co-innovation at scale while maintaining governance protocols. AEMC is a turnkey low-code governance solution to successfully scale and safeguard app development across an organisation with App Engine.

Public Sector Digital Services provides governments with a digital foundation to deliver consumer-grade experiences from request to resolution. It also provides out-of-the-box public sector data models and workflows to help governments speed innovation, deliver better experiences, and resolve requests faster. Constituents benefit from increased convenience, transparency, and responsiveness.