Verloop.io, the leading specialist in conversational AI for customer support, announced that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation, to enable Verloop.io customers to deploy their conversational AI applications into new channels by leveraging Vonage’s communications APIs (Application Programming Interface).
With Vonage, Verloop.io can manage multiple channels such as WhatsApp, Facebook Messenger, Viber, Voice and SMS from a single platform.
“Vonage’s API Platform brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions,” says Gaurav Singh, Founder & CEO, Verloop.io. “We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience.”
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“The pandemic has led to a significant change in how business is done and accelerated digital transformation for organisations around the globe,” said Guillaume Calot, Global Vice President, API Partners at Vonage. “We are seeing customers across all industries increasingly choose Vonage to help them digitally transform their customer communications and engagement solutions as companies continue to embrace hybrid work, develop disruptive solutions and expand communication channels. We’re excited to be working with Verloop.io to further its conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.”
Vonage APIs make it easy for businesses to build solutions to disrupt their industries and enable the type of business continuity, remote work, and remote delivery of services essential in today’s environment.
With Verloop.io, enterprises can easily start automating their customer support while integrating with 140-plus tools across back-end systems, marketing, sales, point-of-sale. With industry-specific narrow machine-learning models, Verloop.io’s AI offers more excellent coverage and precision out of the box so that brands see their customer experience grow faster. Combined with the power of the Vonage communications platform, businesses can build next-generation customer experiences at every touchpoint and create meaningful, memorable customer journeys.
